Return & Refund Policy

Customer satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order.

Items must be:

  • Unused

  • In their original condition

  • In their original packaging

  • Accompanied by proof of purchase

Products showing signs of use, damage caused by the customer, or missing original packaging may not qualify for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Hygiene-related products where applicable

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Exchanges

We replace items only if they arrive defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a damaged/incorrect item.

Contact

For return requests, please contact:

Sherluxgoodsllc@outlook.com